CFPB Ombudsman Highlights Stakeholder Engagement Initiatives
The Consumer Financial Protection Bureau ("CFPB") Ombudsman detailed the agency's internal engagement and outreach initiatives in a 2018 Annual Report titled Advocating for Fair Process in Consumer Financial Protection.
The CFPB highlighted the following:
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outreach focused on stakeholder engagement;
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engagement at consumer conferences;
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outreach through a nationwide stakeholder teleconference series;
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introduction of a leadership "inreach" program; and
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development of a webinar on the agency's telephone contact center.