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The Consumer Financial Protection Bureau ("CFPB") Ombudsman detailed the agency's internal engagement and outreach initiatives in a 2018 Annual Report titled Advocating for Fair Process in Consumer Financial Protection . The CFPB highlighted the following: outreach focused on stakeholder engagement; engagement at consumer conferences; outreach through a nationwide stakeholder teleconference series; introduction of a leadership "inreach" program; and development of a webinar on the agency's telephone contact center.